Shipping policy
Shipping Policy
At Pauwz, we aim to get your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within **1–2 business days** after purchase.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been packed and dispatched, you will receive a **shipping confirmation email with tracking details**.
Shipping Within New Zealand
All PAUWZ orders are shipped using NZ Couriers.
Estimated delivery times:
North Island: 1–2 business days
South Island: 2–3 business days
Rural addresses: Please allow an additional 1–2 business days
Delivery timeframes are estimates provided by the courier and may occasionally vary.
Tracking Your Order
Once your order has been shipped, you will receive a tracking link via email so you can follow your parcel’s journey.
If you have any issues locating your shipment, please contact us and we’ll be happy to assist.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
From time to time, we may offer free shipping promotions, which will be clearly stated on the website.
Rural Delivery
If your address is classified as rural by NZ Couriers, a rural delivery surcharge may apply.
Delivery Issues
Once your parcel has been dispatched, delivery is managed by NZ Couriers. If your parcel is delayed, lost, or damaged in transit, please contact us at:
We will work with NZ Couriers to resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct when placing your order.
Pauwz cannot be responsible for parcels delivered to incorrect addresses provided at checkout.
If you have any questions about shipping, feel free to contact us — we’re always happy to help.